Privacy Policy

1. Introduction

Apptology Kuwait ("Apptology," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (apptology.com.kw) or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a quote or consultation
• Subscribe to our newsletter or mailing list
• Engage our services
• Communicate with us via email, phone, or other channels

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Project requirements and specifications
• Payment and billing information
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Referring URLs and pages viewed
• Time and date of visits
• Clickstream data and website usage statistics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Analyze traffic and usage patterns
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Project Management: To understand requirements, deliver projects, and manage client relationships
• Marketing: To send newsletters, promotional materials, and updates about our services (with your consent)
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Business Operations: To manage accounts, process payments, and conduct internal operations

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Contract Performance: Processing is necessary to perform a contract with you
• Consent: You have given explicit consent for specific purposes
• Legitimate Interests: Processing is necessary for our legitimate business interests
• Legal Obligations: Processing is required to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services, such as:

• Hosting and infrastructure providers
• Payment processors
• Email service providers
• Analytics services (Google Analytics, etc.)
• Cloud storage providers

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.4 Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, safety, or property, or that of our users or others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Data Portability: Request transfer of your information to another service
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for processing (where consent was given)
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at hello@apptology.com.kw. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers. We take appropriate measures to ensure your information receives adequate protection.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

12. Google Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies to collect information about how visitors use our site. This information is used to compile reports and improve our website. For more information about Google's privacy practices, visit: https://policies.google.com/privacy

13. Marketing Communications

With your consent, we may send you marketing emails about our services, promotions, and updates. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at hello@apptology.com.kw
• Updating your communication preferences

Note: Even if you opt out of marketing communications, we may still send you service-related messages (e.g., project updates, account notifications).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@apptology.com.kw.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@apptology.com.kw
• Phone: +965 9740 6662
• Address: Apptology Kuwait, Qibla, Ali Al Salem Street, Pearl 2, 16th floor, Kuwait

17. Data Protection Officer

For privacy-related inquiries or to exercise your rights, you may contact our Data Protection Officer at hello@apptology.com.kw.